Candlewood Suites Buffalo Amherst, an IHG Hotel

Our stay was made great by James at the front desk beginning with our Friday 10pm arrival until our Monday morning departure. I had originally booked a room for arrival on Friday 9/20 with departure on Sunday 9/22 using American Airlines points. We needed to stay an extra night and I was unable to modify original booking so booked an additional night stay through Booking.com which was a different room type. Upon check-in I mentioned that I had 2 different reservations. As I was traveling with elderly parents, James double checked Saturday evening to be sure our current room (1st reservation) was not reserved for Sunday and in doing so saw that I was an IHG member and was able to allow us to stay in our original room without having to check out and move our belongings. After a busy check in afternoon on Sunday, he had our new keys to the same room waiting for us upon our return to the hotel in the afternoon which was greatly appreciated.

the staff was great and friendly even sent a text to make sure everything was good in the room after arriving and being there for about 5 mins.

I really liked the location, the cleanliness of the room and the accommodations, most of the staff was friendly and helpful

Friendly desk person, clean room, comfortable bed, good shower pressure and quick hot water; free ample parking. I didn't use kitchenette but it seemed well-equipped - burners, dishwasher and dishes, microwave, full size fridge. Big closet.

Excellent front desk reception. Always helpful and pleasant.